The toughest factor about trendy sports activities video games? Navigating EA’s buyer help

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The toughest factor about trendy sports activities video games? Navigating EA’s buyer help

I am very grateful for my twin nationality proper now. The horror of Scotland’s dour Euro 2024 efficiency has been tempered by a swashbuckling Canada of their first ever Copa America, and a Canadian hockey workforce in a Stanley Cup closing for under the third time in 18 years: the Edmonton Oilers, a workforce so completely Canadian they’ve a fossil gasoline as a reputation.

Thank God for NHL 93 and 94 on the Mega Drive. Not solely have been they twin peaks of sports activities gaming perfection, they’re additionally the explanation why I can stroll into any pub in Canada and bluff my means by means of conversations about Mario Lemieux, Steve Yzerman and Mark Messier. And make an argument as to why Jeremy Roenick is probably the most underrated hockey participant of his technology based mostly purely on the truth that he was all 4 horsemen of the apocalypse rolled into one in NHL94. He was up there with the likes of Barry Sanders in Madden, Kylian Mbappé in any Fifa and the Stockton/Malone Combo in NBA Jam – gamers so freakishly good that you may’t lose if they’re in your workforce.

The Edmonton Oilers and the Florida Panthers enjoying in 3D. {Photograph}: Rebecca Blackwell/AP

I hadn’t performed NHL for many years, however impressed by the Oilers’ almost-victory, I made a decision to fireside up NHL 24 on the Xbox – and promptly had a nervous breakdown. What occurred to that straightforward sport on the Mega Drive, the place you’d skate down one facet, fireplace it to the again submit and one-time it into the web 4 instances out of 5? Now it’s gone all hyper practical with 50m management choices and a hell of quite a lot of icy inertia. In my first video games I really feel like a Insurgent soldier throughout the Empire’s assault on Hoth.

So I am going again to the beginning. Get the fundamentals down in Free Skate. Then as much as great a 1v1v1 mode the place three of you shoot into the identical aim in an assortment of conveniently snowbound areas. That is undoubtedly one of the best place to begin to study particular person abilities, essential in a sport the place it’s ludicrously straightforward to create scoring possibilities, however truly placing them away is like threading a needle. With a puck. Whereas sliding. And getting hit.

Having mastered the essential particular person abilities, I transfer as much as 3v3 NHL Threes matches. I rating my first workforce aim and it feels great. Then the motion stops, and a Hawk mascot dances irritatingly on and begins enjoying for the Blackhawks. This could undoubtedly occur within the Euros. Are you able to think about poor beleaguered Gareth Southgate making an attempt to clarify why he performed Hartlepool’s H’Angus the Monkey as an alternative of Harry Kane? Or what Scotland may have achieved had Gunnersaurus changed the injured Kieran Tierney?

I get too cocky and check out my first trick deke transfer, lose possession, the Hawk takes the puck and a mascot scores on me. A mascot! They usually get TWO POINTS! Why? As a result of apparently we have been enjoying with the MONEY PUCK, which is rhyming slang for what I used to be shouting on the display. However I put within the hours, and shortly I’m successful mascots to play on MY workforce too. And it’s enjoyable!

I’m prepared for ONLINE PLAY. However issues take a twist, for I’m a type of individuals with an previous EA account linked to an electronic mail I can now not entry. I journey the seven circles of hell that’s EA on-line help and file a ticket asking to hyperlink a distinct account to my Xbox One. It tells me I’ve a six-minute wait. That doesn’t sound too unhealthy. There’s a quantity 6 on the display, but it surely doesn’t change. For 10 minutes. Then lastly it switches.

To eight.

Then 10.

Then 11.

OMG. EA has taken all that cash they fleeced off individuals in Fifa Final Group and used it to develop time journey. If I grasp round for a number of days I’ll finally see how the dinosaurs died out. (In all probability by ravenous to demise while ready for assist from EA.)

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NHL 94 on the Mega Drive – ahh, the great previous days. {Photograph}: EA

Many years move. I lastly get by means of to a human being who says I have to reply six private questions appropriately to entry my account. Six! I can’t do it. My Canadian citizenship take a look at was simpler than this. Six private questions? That’s greater than I requested my spouse earlier than we have been married. I solely want two inquiries to entry my checking account. In a pissed off try and show my identification, I supply to ship them a finger, seeing as at this charge I cannot want them to play NHL 24 on-line.

I am going full Karen and ask to talk to a supervisor, explaining politely that I’m writing an article on the sport. My “helper” says she is going to elevate a ticket with the workforce, and somebody will get again to me. Nobody ever does. I later discover that there’s an previous case, on my account from 2021. I click on on the transcript. IT’S THE SAME PROBLEM, and so they by no means fastened it then both.

I suppose my digital hockey escapades are over for one more few many years. This might by no means have occurred on the Mega Drive.


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