.jpeg?width=1200&auto=webp&quality=75 "Mum with bronchial asthma paid 1000’s by London council over dwelling that was ‘making her unwell’")
Following the investigation, the Ombudsman discovered that SHP didn’t correctly tackle the leaks on the property, leaving the resident ready for over two years, amounting to what they name ‘extreme maladministration’. Regardless of the resident’s pleas relating to the price of repairs and changing furnishings, the owner additionally responded unsympathetically, making her really feel handled unfairly.
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