Spotify Premium customers have reported being served adverts whereas listening to music, regardless of paying a month-to-month price to keep away from them.
As well as, some customers haven’t been in a position to play their chosen songs, resulting in hypothesis {that a} bug could also be accountable.
However it is a matter that may be rectified.
Advertisements have been heard between songs on Premium
Spotify
What are Spotify customers saying?
“Why am I being compelled to hearken to a number of adverts after I pay for a Premium Account?,” wrote a flummoxed Spotify person on X (previously Twitter).
“Even says ‘Advert Free Listening’ beneath my account settings…. What offers?? This has by no means occurred earlier than”.
“I hope we get a refund for every advert we’re compelled to hearken to,” added the identical person in a follow-up put up.
“We have had 7 adverts in 20 minutes. All the time paid for premium, so actually it is the primary time I’ve ever heard them,” wrote one other person on Reddit.
“Retains enjoying fully random songs. My companion clicked on a Pinegrove tune on my telephone and it began enjoying a rustic tune we would by no means heard,” wrote one other Spotify Premium person on Reddit.
Some customers are speculating that Spotify could have by accident downgraded them to the free tier, whereas others concern the error could sign one thing extra ominous.
“Calling it now: they’re gonna create a dearer premium tier to pay attention ad-free. The present worth will simply be for the options however with adverts,” wrote a Reddit person.
The feedback come as YouTube has launched a brand new “Premium Lite” subscription plan within the US, which lets paying prospects skip adverts on most – however not all – movies.
The way to repair Spotify ‘bug’ that performs adverts on Premium
Spotify is investigating the difficulty, in accordance with a put up on its group help discussion board.
Within the meantime, the corporate is advising Premium prospects who’re listening to adverts to sign off and again in two or thrice in a row to unravel the issue.
The problem seems to be affecting customers throughout platforms, from the Spotify cellular app to the Xbox app.
“A small variety of customers have been affected by this new problem and our groups have already deployed a repair,” a Spotify spokesperson informed The Normal.
How a lot does Spotify Premium price?
Spotify grew to become the juggernaut it’s at this time by providing each free and premium entry to its huge music library, licensed from high file labels.
Following two worth hikes in lower than a 12 months, Spotify customers presently pay £11.99 to pay attention sans adverts. Premium customers additionally get perks like offline downloads and limitless skips, whereas these listening at no cost are caught on shuffle.
Each free and paying customers are served adverts throughout podcasts, nonetheless, together with pre-recorded messages and shout-outs to sponsors.
Supply hyperlink
