A former Southwest Airways customer support agent in Missouri has been charged with theft after he allegedly printed $79,000 in journey vouchers for private use and revenue.
In accordance with court docket paperwork obtained by Fox Information Digital from the St. Louis County Prosecuting Legal professional’s Workplace, Brooklyn Jones used his standing as a customer support agent for Southwest Airways from August 2023 via September 2023 to swipe journey vouchers.
Jones, who labored at St. Louis Lambert Worldwide Airport, allegedly used earlier passengers’ names and redeemed vouchers for himself, the criticism alleges.
A discrepancy was first picked up by officers who performed an in-house investigation earlier than turning over the proof to legislation enforcement.
Jones issued a written assertion confessing the allegations, court docket paperwork stated. He was additionally prepared to relinquish unused vouchers.
Jones additionally led legislation enforcement to his worker locker, the place he allegedly produced 119 vouchers value about $36,300.
The previous worker stated he was performing alone and had offered vouchers on 4 separate events. He stated he printed $79,000 in journey vouchers.
Regardless of the written confession, Jones pleaded not responsible Thursday to felony theft.
Southwest Airways declined to offer a press release to Fox Information Digital, saying that they deferred to legislation enforcement.
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