Case Investigation & Contact Tracing Coaching
CDC has skilled case investigators and make contact with tracers for over 40 years. Usually, coaching features a mix of knowledge-based and skills-based coursework. Preliminary knowledge-based coaching covers disease-specific info, client-centered counseling and motivational interviewing methods, evaluation of danger and different social help wants, and approaches to facilitate confidential shopper communication. Preliminary skills-based coaching makes use of interview approach modeling, scripted language, case situations, and role-playing. These trainings are adopted by on-the-job studying supported by skilled workers.
Comparable methods could be utilized to the coaching of the COVID-19 surge workforce. All new workers mobilized to help case investigation and make contact with tracing will want a complete overview of COVID-19 and the investigative course of. Coaching for every of the case investigation and make contact with tracing roles ought to cowl disease-specific info, interview guides, and protocols that embrace referral of high-risk people and sophisticated circumstances to scientific workers, steering on sustaining privateness/confidentiality, and referrals to help companies, and also needs to embrace interactive skills-based coaching. CDC’s web site gives COVID-19 Contact Tracing Coaching Steering and Assets. Given the extra nuanced work of the case investigator, workers conducting follow-up with shoppers with COVID-19 ought to be supplied with a extra intensive skills-based coaching. This could embrace particular emphasis on enhancing their skill to navigate troublesome conversations.
The urgency in standing-up the case investigation and make contact with tracing workforce requires that the coaching for COVID-19 be abbreviated. Due to this fact, we suggest supervisory constructions in state, territorial, native, and tribal well being jurisdictions to supply steering and mentorship for brand new trainees to make sure high quality of observe.