irgin Cash serves 6.6 million prospects within the UK, however lots of them have reportedly been left with out entry to present accounts, financial savings accounts, and bank card funds on Thursday morning.
Clients report being unable to log in, regardless of being linked to the web and updating the app.
Because of this, many can not switch cash for pressing causes, reminiscent of payments or journey to work.
Right here’s a have a look at what may be inflicting the problems with Virgin Cash and wider Virgin companies.
Why is my Virgin Cash app not working?
The issues with the Virgin Cash app seem like associated to wider issues with Virgin companies, with outage monitoring service Downdetector reporting a whole bunch of issues with the corporate, together with 76 per cent linked with landline web, 14 per cent with sign, and 10 per cent with streaming.
Throughout the Virgin Cash app, the error message reads: “We’re sorry, our banking app is presently unavailable however we’re working onerous to get issues up and operating.”
Virgin Cash has not responded to complaints on X (previously Twitter) or made a public assertion in regards to the outage.
Clients, nevertheless, have shared their points with not with the ability to entry the banking app, with one X person writing: “All the things I’ve is in my financial savings and I’ve payments to pay this morning… I can’t switch leaving me penniless!”
Different customers reported points lasting from final week, reminiscent of not with the ability to switch funds and even make a criticism throughout the app as directed.
In response to Downdetector, issues with Virgin Media spiked at 9pm on Wednesday evening, with 232 points reported, however are on the rise once more on Thursday morning.
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