It sided with residents on common 72 per cent of the time, with housing essentially the most complained about space.
Haringey had 27 complaints upheld by the Ombudsman – the best quantity in London.
It was rapped for quite a few offences, together with not sufficiently supporting a household threatened with homelessness, delaying housing purposes, insufficient care assessments and miscalculating council tax.
The borough was adopted by Barnet and Bromley, which had been each instructed to rectify 26 grievances, whereas Tower Hamlets and Lambeth every had 25 complaints upheld.
Bexley, Merton and Hammersmith and Fulham had the fewest complaints upheld, every with seven.
In a letter to Haringey, ombudsman Michael King stated in a single case involving a household threatened with homelessness some officers “had been unaware of present regulation, or your individual procedures or had chosen to ignore them”.
It was additionally criticised for failing to treatment complaints. “Disappointingly, in a separate case, we needed to register a brand new criticism when the council didn’t adjust to the suggestions it had agreed to after we discovered fault in a housing profit case,” Mr King stated.
A criticism was upheld towards Bromley after a kidney transplant affected person was left homeless and sleeping tough for six nights following an “unlawful eviction”. The council agreed to pay him compensation of greater than £300 after the ombudsman investigation.
Tower Hamlets was ordered to pay the household of a younger autistic boy £1,000 after they had been denied a parking bay exterior their home regardless of the kid having the best fee of incapacity, the LGSCO discovered.
In his annual assessment Mr King warned the pandemic was “widening the cracks” in council complaints providers.
“We’ve been issuing our annual critiques for the previous seven years now, and whereas yearly has seen its challenges, this yr appears to have been essentially the most troublesome for native authorities,” he stated.
“Whereas the best way native authorities handled the pressures of Covid-19 continues to be being performed out in our casework, early indications counsel it’s only widening the cracks that had been already there, and has deepened our considerations in regards to the standing of complaints providers inside councils.”
Variety of complaints upheld in each London borough (from highest to lowest):
Haringey – 27 complaints (75 per cent) upheld
Barnet – 26 complaints (70 per cent) upheld
Bromley – 26 complaints (68 per cent) upheld
Tower Hamlets – 25 complaints (83 per cent) upheld
Lambeth – 25 complaints (68 per cent) upheld
Harrow -23 complaints (92 per cent) upheld
Croydon – 23 complaints (64 per cent) upheld
Waltham Forest – 22 complaints (76 per cent) upheld
Greenwich – 21 complaints (75 per cent) upheld
Redbridge – 20 complaints (65 per cent) upheld
Ealing -19 complaints (73 per cent) upheld
Newham -19 complaints (73 per cent) upheld
Hackney – 18 complaints (90 per cent) upheld
Camden – 18 complaints (86 per cent) upheld
Enfield – 17 complaints (85 per cent) upheld
Southwark – 17 complaints (71 per cent) upheld
Kensington & Chelsea – 15 complaints (79 per cent) upheld
Hillingdon – 13 complaints (48 per cent) upheld
Brent -12 complaints (92 per cent) upheld
Islington – 12 complaints (71 per cent) upheld
Havering – 12 complaints (67 per cent) upheld
Westminster – 12 complaints (52 per cent) upheld
Barking and Dagenham – 11 complaints (92 per cent) upheld
Lewisham -11 complaints (79 per cent) upheld
Wandsworth – 10 complaints (83 per cent) upheld
Richmond – 10 complaints (67 per cent) upheld
Hounslow – 10 complaints (63 per cent) upheld
Kingston – 9 complaints (90 per cent) upheld
Sutton – 8 complaints (67 per cent) upheld
Hammersmith & Fulham – 7 complaints (70 per cent) upheld
Merton – 7 complaints (54 per cent) upheld
Bexley – 7 complaints (50 per cent) upheld