Sunday, September 19, 2021
HomeUKLondon’s most complained about councils revealed

London’s most complained about councils revealed

T

he variety of complaints acquired about London councils failing their residents has been revealed.

The Native Authorities and Social Care ombudsman (LGSCO) launched greater than 700 detailed investigations into the capital’s native authorities within the yr ending March 31.

It sided with residents on common 72 per cent of the time, with housing essentially the most complained about space.

Haringey had 27 complaints upheld by the Ombudsman – the best quantity in London.

It was rapped for quite a few offences, together with not sufficiently supporting a household threatened with homelessness, delaying housing purposes, insufficient care assessments and miscalculating council tax.

The borough was adopted by Barnet and Bromley, which had been each instructed to rectify 26 grievances, whereas Tower Hamlets and Lambeth every had 25 complaints upheld.

Bexley, Merton and Hammersmith and Fulham had the fewest complaints upheld, every with seven.

In a letter to Haringey, ombudsman Michael King stated in a single case involving a household threatened with homelessness some officers “had been unaware of present regulation, or your individual procedures or had chosen to ignore them”.

It was additionally criticised for failing to treatment complaints. “Disappointingly, in a separate case, we needed to register a brand new criticism when the council didn’t adjust to the suggestions it had agreed to after we discovered fault in a housing profit case,” Mr King stated.

A criticism was upheld towards Bromley after a kidney transplant affected person was left homeless and sleeping tough for six nights following an “unlawful eviction”. The council agreed to pay him compensation of greater than £300 after the ombudsman investigation.

Tower Hamlets was ordered to pay the household of a younger autistic boy £1,000 after they had been denied a parking bay exterior their home regardless of the kid having the best fee of incapacity, the LGSCO discovered.

In his annual assessment Mr King warned the pandemic was “widening the cracks” in council complaints providers.



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