assengers on a 12-hour British Airways flight to London Heathrow had been left dismayed after they had been served KFC following a catering mishap.
The airplane had been taking passengers from Turks and Caicos to Heathrow, by way of the Bahamas, when “unexpected circumstances” meant the flight’s regular meal service was unavailable.
Passengers had been reportedly informed a difficulty with the airplane’s refrigeration system meant the meals overheated and was unsafe.
When the airplane stopped at Bahamian capital Nassau, quick-thinking workers as a substitute purchased fried hen from a KFC quick meals restaurant on the airport.
Video footage shared on Instagram seems to point out BA cabin crew serving items of fried hen from KFC-branded cardboard buckets, utilizing pairs of tongs.
One passenger slammed the incident on Instagram as an “absolute shame”, claiming workers gave out simply “one hen leg per passenger”.
One other passenger named Andrew Bailey wrote on Twitter: “Simply landed @HeathrowAirport after a 12.5 hour flight BA252 from Turks and Caicos with no catering! BA needed to serve @kfc at Nassau giving some fortunate passengers 1 piece of hen. The container with the airplane catering wasn’t chilled so all thrown away!”
One other passenger described the state of affairs as “laughable”, including on Twitter: “Individuals with medical circumstances [were] left with none meals or correct refreshments.”
Different social media customers have criticised the transfer as “unacceptable”, with one saying: “It ought to be higher to delay the bloody flight and get a correct catering than this messy service with KFC.”
However others defended the airline, with one commenter writing: “I believe BA did the very best they might, given the circumstances.”
One other added: “It looks as if they did the very best they might with what they’d obtainable. Stuff occurs, one wants to have the ability to roll with the punches generally!”
BA has since apologised, however defended its workers for considering outdoors the field.
A spokesperson stated: “Our groups sprung into motion and made certain our prospects had one thing to eat.
“We apologise to prospects that their full meal service was not obtainable and we needed to wing it on this event. We’re sorry if we ruffled any feathers.”
It added that prospects got refreshment vouchers upon touchdown at Heathrow.
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