An airline kicked my youngsters and their grandma off a flight over an unpaid $23 payment, I’m livid

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An airline kicked my youngsters and their grandma off a flight over an unpaid $23 payment, I’m livid


An outraged father has condemned Jetstar after it booted his mother-in-law and youngsters from a flight over an unpaid payment.

Father of three Jay Tee took to social media to slam the airline after his household was kicked off the flight from the Gold Coast to Melbourne, Australia over the weekend.

He says his mother-in-law had been knowledgeable that she wanted to go to the service desk on the airport and pay a $23 payment to verify in a bag however forgot to take action earlier than boarding the flight.

It was solely her second time on an airplane.

Jay Tee, a father of three, took to social media to slam Jetstar Airline after his household was kicked off the flight over the weekend. Fb

Tee stated he was contacted by the airline after the group had boarded and was advised they’d not be allowed to journey if the cost wasn’t paid for.

“They knowledgeable me I had 10 minutes to pay $35 [Australian, $23 USD] or else they’d be faraway from the flight additional charges would accur (sic) for holding up the flight,” he stated.

“I hung up transferred funds and rang again inside 4 minutes. Jetstar didn’t take fee and had eliminated my mother-in-law from the flight altogether leaving her and three youngsters stranded at Gold Coast airport no water no meals.”

“They knowledgeable me I had 10 minutes to pay $35 or else they’d be faraway from the flight additional charges would accur (sic) for holding up the flight,” Tee stated. Getty Photographs

The daddy slammed the airline for “disgusting service” that was “the worst I’ve ever been handled” by an organization.

“My anger isn’t with the fee for baggage, it’s how my mother-in-law and three youngsters underneath 10 had been handled.”

Jetstar confirmed the 48-year-old girl and three kids had been offloaded, with a spokesperson saying the airline was attempting to contact Tee for extra data.

“We’re actually sorry to listen to concerning the clients’ expertise and are reaching out to get a greater understanding about what occurred,” the spokesperson stated.

The airline has no document of any fee being made for what it says was a $30 checked baggage cost.

It’s understood the airline checked her baggage and requested her to maneuver to the service desk to pay, nevertheless, the girl didn’t accomplish that.

She was additionally reminded a number of instances that she wanted to pay for the bags, together with by Jetstar workers whereas boarding the flights, NCA Newswire understands.

Tee says he was then compelled to pay one other $400 to e-book the group on the subsequent flight to Melbourne with low cost airline Bonza.

The scenario stirred up debate on social media, with some blaming the girl for the mishap.

“I don’t perceive how that is anyone however the mother-in-law’s fault, She would have checked baggage in then ought to have walked over and paid for the surplus, not boarded the airplane,” one individual wrote.

Jetstar confirmed the 48-year-old girl and three kids had been offloaded, with a spokesperson saying the airline was attempting to contact Tee for extra data. REUTERS

However others defended her, and the very fact the cost was paid by Tee.

“Would have thought Jetstar may have helped not directly, however that sums up Jetstar’s customer support for you. No empathy in any way.”

“Everybody simply has to cease flying with them full cease. Don’t get seduced by low cost as airfares as you solely going to undergo the frustration, rage then remorse again and again … I’ll by no means fly them once more,” one other individual wrote.


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